Tuesday, July 21, 2009

Coda to the Story--Quality Fade

So quality fade is not only about products, but services, too. Gradually, over the last six weeks, the breakfast buffet at my hotel has undergone a slow but serious degradation: cheese reduced from a nice assortment including brie, Swiss, etc. to only plastic wrapped Cheez-whiz; no more wheat and multi-grain, only white bread, four kinds of cereal reduced to three, no butter unless you ask---then comes after toast finished, etc. Then, suddenly---it all goes back to the way it was....and throw in some lox to boot---suggesting that the quality inspectors from corporate have swooped in. I won't be here all that much longer to see the slide again, but it's probably inevitable....

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